Your understanding of customers is an important business asset, all the way through from first contact to purchase and beyond.

Customer Relationship Management (CRM) is a demanding area and Microsoft Dynamics CRM is a solution that provides all of the tools and capabilities needed to create and maintain clear information. It offers modules for sales, marketing, and customer service and more. Crimsonwing has the experience needed to fully exploit the solution’s capabilities, delivering rapid implementation at affordable costs. You see measurable improvements to business process and better customer relationships, with higher profits to match.

However complex a sales process may be, Microsoft Dynamics CRM provides accessible features that target new customers more effectively, manage campaigns more tightly, and drive sales both now and in the future.

Simple learning curve

Designed to partner smoothly with Office Outlook, Microsoft Dynamics CRM delivers low training costs and broad adoption. Users do not have to switch applications frequently and productivity gains are high. Customer information is accessed directly through Outlook, providing a simple process and a familiar layout for data.

Smooth integration

Microsoft Dynamics CRM adapts easily to existing business workflow and processes. It makes it easy to change forms and data fields. You can also modify relationships and add new activities or objects without writing code. The package is designed to integrate easily with your specific business needs and processes and includes workflow innovations to speed use such as next-step suggestions and automatic task assignment.

Industry standard

Microsoft Dynamics CRM is based on proven, industry-standard Microsoft technology. IT departments are familiar with its structure and that means rapid deployment, low costs and the ability to scale as your business grows.